UnifyDeskOne company connection
A business number belongs to its company workspace. Team access should follow company membership and permissions rather than circulating provider credentials among colleagues.
WhatsApp shared inbox
A WhatsApp shared inbox built around the customer.
When several people answer one business number, the next reply needs context. UnifyDesk is building a shared WhatsApp workspace where your team can review the conversation and the customer behind it together.
In development · Public access coming soon · Tour uses sample dataTHE TEAM WORKFLOW
From a new enquiry to an informed reply.
For support and operations teams handling enquiries, order questions and follow-ups through a company-owned WhatsApp connection. The focus is the ongoing conversation: who the customer is, what they asked and what the team should do next.
Connect the business number
An authorized company member connects the WhatsApp business account and number. The connection needs provider validation before the team can use it; a saved setup alone does not mean messaging is ready.
Review the conversation and contact
Open the shared conversation alongside customer details. Before replying, check the earlier messages and whether another channel holds useful context, such as an email about the same order.
Continue with a clear next step
Use the customer's history to answer consistently. Agree on a team process for unresolved questions and review access when colleagues join or leave the company.
WHAT TO CONSIDER
Keep the customer, channel and team connected.
Customer context beside the reply
Contacts and conversations are part of the same product direction. A support enquiry should be understandable without manually reconstructing the customer from separate records.
Respect the channel's rules
WhatsApp reply windows, templates and account permissions still apply. The shared inbox does not remove provider restrictions or turn every contact into permission to send marketing.
Review company access and account protection and the platform and usage pricing model as you plan your setup.
PROVIDERS & READINESS
WhatsApp connection, company controls.
The WhatsApp integration is in development. Provider account ownership, number readiness and authorized access are prerequisites. Public access is coming soon; the product tour illustrates the workspace with sample data.
Explore integrationsPrepare before connecting
- A business account and number your company controls
- Team members and appropriate access permissions
- A clear process for replies and unresolved enquiries
EXAMPLE USE CASES
Put the workflow in context.
Order and service enquiries
A small support team can review what a customer has already shared before responding to a delivery, appointment or service question.
Support across working shifts
A colleague returning to the conversation can read the shared history and contact context. Define responsibility for follow-up so customers receive a coherent response.
PRACTICAL QUESTIONS
Questions about WhatsApp shared inbox.
Is the WhatsApp shared inbox available now?
UnifyDesk is in development and public sign-up is coming soon. Explore the sample product tour to understand the workflow; it does not connect a real WhatsApp account.
How does this differ from a WhatsApp broadcast?
The shared inbox is for handling individual conversations. A broadcast is outbound outreach to a selected audience and needs a separate review of consent, content and provider template requirements.
SEE THE WORKSPACE
Explore how the work comes together.
The product tour shows the developing experience with illustrative data. Public sign-up and final pricing are coming soon.
Take the product tour