UnifyDeskConsolidate your customer outreach with India's premier multi-channel broadcast platform. Run official Meta-approved WhatsApp broadcasts, TRAI DLT-compliant SMS campaigns via MSG91, and high-deliverability email marketing from a single dashboard with built-in CRM and INR billing.
In development · Public access coming soon · Tour uses sample dataTHE TEAM WORKFLOW
For Indian marketing, sales, and operations teams who need to send personalized multi-channel campaigns without juggling separate platforms. Manage contact consent, audience segments, approved templates, and live customer replies in one connected system.
Import customer contacts and filter by channel consent, tags, or custom attributes. Ensure TRAI DLT consent for SMS and explicit opt-in for WhatsApp campaigns, automatically filtering duplicate or unverified numbers.
Choose your Meta-approved WhatsApp template with interactive buttons, DLT-registered SMS template with Header/Entity IDs, or custom HTML email. Preview variables and delivery rates before launch.
Launch campaigns across WhatsApp, SMS, and Email simultaneously. All incoming customer replies flow directly into UnifyDesk's shared team inbox so your team can close deals and answer queries immediately.
WHAT TO CONSIDER
Native support for Indian telecommunications regulations. Configure your Principal Entity ID, Telemarketer ID, approved Sender Headers, and Registered Content Template IDs to ensure 99.9% SMS delivery without operator rejection.
Direct Cloud API connectivity with zero risk of number bans. Leverage interactive CTA buttons, quick replies, rich media catalogs, and transparent per-conversation pricing.
Every broadcast recipient connects to a central customer profile and deals pipeline. When customers reply to your WhatsApp or email broadcast, agents can assign conversations, tag leads, and track deals in real time.
Review company access and account protection and the platform and usage pricing model as you plan your setup.
PROVIDERS & READINESS
UnifyDesk connects directly with official tier-1 gateways: official WhatsApp Cloud API from Meta for messaging, MSG91 for high-throughput Indian SMS with automated DLT routing, and Amazon SES for scalable email delivery. Enjoy straightforward INR billing with GST invoices and local Indian payment support.
Explore integrationsEXAMPLE USE CASES
Drive massive conversion surges during festive sales by triggering coordinated WhatsApp catalogs, SMS flash deals, and email newsletters to opted-in shoppers across India.
Engage high-intent prospects across India with personalized WhatsApp follow-ups, instantaneous SMS reminders, and structured email nurture sequences from one unified CRM.
PRACTICAL QUESTIONS
Unlike standalone tools that only do WhatsApp (like Interakt or AiSensy) or only do email (like Mailchimp), UnifyDesk connects WhatsApp Business API, TRAI DLT-compliant SMS, and Email in a single dashboard with a shared team inbox and CRM at Indian INR pricing.
UnifyDesk integrates with enterprise SMS gateways like MSG91 to match your registered DLT Principal Entity ID, Sender Headers, and Content Template IDs. Every broadcast validates message templates against DLT rules before submission to prevent carrier blocking.
Yes! That is UnifyDesk's key advantage. When recipients reply to a WhatsApp broadcast or email campaign, their messages automatically appear in your UnifyDesk Omnichannel Shared Inbox where your agents can immediately chat, assign tickets, and close deals.
UnifyDesk offers transparent pricing in Indian Rupees (INR) with full GST tax invoicing. We support all major Indian payment methods including UPI (Google Pay, PhonePe, Paytm), Netbanking, and Credit/Debit cards via Razorpay.
PRACTICAL GUIDES
SEE THE WORKSPACE
The product tour shows the developing experience with illustrative data. Public sign-up and final pricing are coming soon.
Take the product tour